Tech & AI · Free Selfie

AI for small business

Want to know where AI could help your business? Check how you use it, protect customer information and keep the work reliable.

Start your free SelfieFor enterprise partners

About 2 to 4 mins

to complete

21

quick questions

7

areas covered

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Answers stay private

What is it?

Artificial intelligence, or AI, is software that can recognise patterns, generate content or assist with tasks using information supplied to it or learned during development. For a small business, practical uses might include drafting customer replies, organising enquiries or summarising a long document.

Using AI responsibly means choosing suitable tasks and retaining human judgement. Owners and managers need simple rules about what information staff may enter, who checks outputs and when a person must make the final decision, particularly where mistakes could affect customers or employees.

Why it matters to your business

An AI tool can produce a convincing answer that is inaccurate, incomplete or inappropriate for your customer. A draft quotation might omit an important condition, while a document summary could overlook an exception. Entering customer records into an unsuitable service can also create privacy concerns.

Clear task boundaries and human checks help you test usefulness without quietly transferring responsibility to software. The readiness Selfie is a self assessment of preparation, not an audit of an AI system or legal advice about data protection and other obligations.

What your Selfie looks at

7 areas, one clear picture

Innovation

Why it matters for ai for small business

Testing new ideas with AI to find better ways to serve customers and grow.

Leadership

Why it matters for ai for small business

Setting a clear direction for how AI helps the business, with sensible rules and owners.

Marketing

Why it matters for ai for small business

Using AI to reach the right customers with timely, relevant messages.

Operations

Why it matters for ai for small business

Letting AI take on routine work so daily tasks run faster with fewer errors.

Organisation

Why it matters for ai for small business

Helping your team build the skills and confidence to use AI well.

Products

Why it matters for ai for small business

Adding smart features that make what you sell more useful and valuable.

Service

Why it matters for ai for small business

Giving customers quicker, more helpful answers whenever they need support.

From a few taps to a practical plan

  1. Step 1

    Tap through

    Answer Yes or Not yet to short, plain statements about how you work today.

  2. Step 2

    See where you stand

    Get a visual snapshot of your strengths and the gaps worth looking at first.

  3. Step 3

    Turn it into a plan

    Create a free account to turn your results into a prioritised Action Plan.

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For enterprise partners

Help your business customers move forward

Why businesses struggle with this topic

Banks, software providers and business service networks supporting smaller customers often encounter AI use that has grown informally. One employee may use a public tool for writing, another may upload documents, and managers may have little visibility of either practice.

Customers can struggle to assess provider terms, information handling and output quality without specialist support. Evidence of responsible use is fragmented across individual accounts and unwritten habits. Generic demonstrations rarely address the practical difficulty of deciding which tasks are suitable and who remains accountable for checking the result.

Where enterprise support makes a difference

Technology providers, banks and professional service networks can sponsor practical education, targeted assessments and workshops built around real tasks such as drafting responses or extracting information from documents. Sessions can establish privacy boundaries, review routines and simple rules for escalating uncertain outputs.

Customers gain a clearer way to experiment while keeping people responsible for decisions. Sponsors gain better insight into training and advisory needs, supporting more relevant services. Access to competent privacy or technical specialists should follow identified needs, rather than treating a readiness score as proof of safe AI use.

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See where your business stands today

Free, quick and private. A self assessment to help you set practical priorities, not an independent audit.

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