Privacy Policy

South Pacific Digital Limited trading as Dynamic Uplift (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information.

We comply with:

• the New Zealand Privacy Act 2020; and
• where applicable, the Australian Privacy Act 1988 (Cth),

when collecting, using, storing and disclosing personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our website, applications, workshops, tools, services and related platforms.

This policy does not limit or exclude any rights you may have under applicable privacy laws.

For more information:

• New Zealand: Office of the Privacy Commissioner
• Australia: Office of the Australian Information Commissioner

01Changes to this Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. Changes take effect from the date the updated policy is published. Your continued use of our website, applications or services constitutes acceptance of the updated policy.

02Who We Collect Personal Information From

We may collect personal information about you from:

• you directly;
• your organisation or employer;
• workshop registrations and event participation;
• account registrations and subscriptions;
• forms, assessments, questionnaires and surveys;
• communications with us, including emails, calls and messages;
• use of our website, applications and services;
• third-party service providers;
• publicly available sources; and
• other persons where authorised by you or permitted by law.

Where reasonably practicable, we will collect personal information directly from you.

03Types of Information We Collect

The types of personal information we may collect include:

• name;
• email address;
• phone number;
• organisation and role information;
• account and login details;
• workshop participation information;
• assessment responses and outputs;
• business and operational information you choose to provide;
• communications and support requests;
• billing and transaction information;
• technical and device information;
• IP address and browser information;
• usage analytics and interaction data; and
• any other information you provide through our services.

We may also collect information relating to your use of resilience, cybersecurity, operational planning and assessment tools made available through our platform.

04How We Use Personal Information

We may use personal information to:

• provide and administer our services;
• operate workshops, assessments and digital tools;
• create plans, outputs, reports and recommendations;
• manage subscriptions and accounts;
• provide support and technical assistance;
• communicate with you;
• respond to enquiries and complaints;
• process payments and recover debts;
• improve our services, systems and user experience;
• conduct analytics, research and statistical analysis;
• maintain platform security and integrity;
• detect fraud, misuse or unauthorised activity;
• comply with legal obligations;
• protect our legal rights and interests; and
• market and promote our services where permitted by law.

We may use anonymised or aggregated information for analytics, benchmarking, reporting, product development and research purposes.

05Platform & Technology Providers

Certain components of our website, applications and services are licensed, developed, hosted, maintained or supported by third-party technology providers, including Lorzone Global Limited, a New Zealand company.

As part of providing and supporting the services, Lorzone Global Limited and other authorised technology providers may have access to personal information and platform data where reasonably necessary for:

• hosting and infrastructure management;
• technical support and troubleshooting;
• software maintenance and development;
• platform administration;
• cybersecurity and system monitoring;
• testing and quality assurance;
• backup and recovery processes; and
• operational support purposes.

We take reasonable steps to ensure that service providers and technology providers are subject to appropriate confidentiality, privacy and security obligations.

06Disclosing Personal Information

We may disclose personal information to:

• companies within our corporate group;
• Lorzone Global Limited;
• hosting, cloud, infrastructure and software providers;
• analytics, communications and payment providers;
• cybersecurity and IT support providers;
• contractors and service providers assisting us to operate the platform and services;
• professional advisers, including legal, accounting and insurance advisers;
• regulators, courts, law enforcement agencies or other persons where required or authorised by law;
• purchasers or prospective purchasers of our business or assets; and
• any other person authorised by you.

We may disclose personal information where reasonably necessary for providing and supporting the services, operating and securing the platform, administering accounts and subscriptions, technical maintenance and support, improving products and services, compliance and legal purposes, or protecting rights, systems, users or property.

Some service providers and technology providers may:

• be located outside New Zealand or Australia; and/or
• store or process personal information outside New Zealand or Australia.

By using our website or services, you acknowledge and agree that your personal information may be disclosed, transferred, stored or processed in accordance with this Privacy Policy.

07AI, Assessments & Recommendations

Our services may use automated systems, algorithms, templates, assessments, AI-assisted tools or structured methodologies to generate outputs, recommendations, plans or insights.

Such outputs are general in nature and:

• may not be complete, accurate or suitable for your circumstances;
• should not be relied upon as professional advice; and
• require independent assessment by you.

You remain solely responsible for decisions made using any outputs, recommendations or materials generated through the platform or services.

08Protecting Personal Information

We take reasonable technical, organisational and security measures designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction.

However:

• no method of electronic transmission or storage is completely secure;
• cybersecurity risks cannot be completely eliminated; and
• we cannot guarantee the absolute security of information.

You acknowledge that internet transmissions carry inherent security risks, and that you provide information and use the services at your own risk. You are responsible for maintaining appropriate security protections for your own systems, devices, networks and accounts.

Where third-party providers, including Lorzone Global Limited, host, support or maintain systems used to provide the services, we take reasonable steps to ensure such providers are subject to appropriate confidentiality and security obligations.

09Cross-Border Disclosure

Because we operate across New Zealand and Australia and use third-party technology and infrastructure providers, personal information may be transferred, accessed, stored or processed outside the country in which it was collected.

This may include disclosure to:

• Lorzone Global Limited in New Zealand;
• cloud, hosting and infrastructure providers located in New Zealand, Australia or other jurisdictions; and
• authorised support, technology and service providers.

Where reasonably required, we take steps designed to ensure that overseas recipients are subject to appropriate confidentiality, privacy and security obligations.

By using our services, you acknowledge and agree to such cross-border disclosure and processing of personal information.

10Accessing and Correcting Personal Information

Subject to applicable law, you may request access to personal information we hold about you and request correction of that information. Before processing a request, we may require evidence to verify your identity.

If we do not agree to make a requested correction, we will take reasonable steps to note your requested correction alongside the relevant information where required by law.

Requests should be sent to contact@dynamicuplift.com. We may charge reasonable costs permitted by law for providing copies of information.

11Retention of Information

We may retain personal information:

• for as long as reasonably necessary to provide services;
• for legitimate business and operational purposes;
• to comply with legal obligations;
• for dispute resolution and enforcement purposes; and
• for backup, archival, audit, cybersecurity and compliance purposes.

We may retain anonymised or aggregated information indefinitely.

12Cookies & Analytics

We use cookies and similar technologies to:

• operate the website and services;
• remember preferences and sessions;
• analyse website traffic and usage;
• improve functionality and performance;
• personalise user experiences; and
• support marketing and analytics activities.

Cookies are small data files stored on your device. You can disable cookies through your browser settings, although this may affect functionality.

We may use third-party analytics and tracking providers to help us understand how users interact with our services. Such providers may collect technical and usage information in accordance with their own privacy policies.

13Third-Party Websites & Services

Our website or services may contain links to third-party websites, services or resources.

We are not responsible for:

• the privacy practices of third parties;
• third-party websites or services; or
• the content, security or operation of third-party platforms.

You should review the privacy policies of any third-party services you use.

14Business Transfers

If we sell, transfer or restructure all or part of our business or assets, personal information may be disclosed to purchasers, prospective purchasers, advisers and transaction participants, subject to appropriate confidentiality arrangements.

15Children

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children without appropriate consent.

16Contact Us

For privacy-related questions, requests or complaints, contact: