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Digital Resilience selfie
Answer honestly — if you're not sure, it's a "Not yet".
Weather & Health Hiccups
Do you have an emergency evacuation plan?
Write a plain plan for fire, flood or gas leaks. Say who calls emergency services, who checks exits, and where staff and customers meet outside. Put maps on the wall and run a short practice so people know what to do and can get out fast.
Doing
Not yet
Tech Troubles
Have you established customer communication rules for disruptions?
Write down short messages that tell customers what happened and what to do next. Use Facebook, Instagram, email, SMS or WhatsApp and update your Google Business Profile and the shop sign. If your card machine dies, say whether you can take cash, mobile payments or offer a rain check.